Refund policy

Last updated: September 26, 2026

At Joyeria Herreras, we want you to love what you bring home. If something isn't quite right, we're here to help. This policy explains how returns, refunds, and exchanges work for online orders and for purchases made in our Selma store.

Please note: Refunds are available for online orders only. In-store purchases are eligible for exchange only — see In-Store Purchases below.

14-Day Return Window
For online orders, you have 14 calendar days from the date you receive your order to request a return for a refund. Return requests made after 14 days may not be eligible.

Eligibility for Returns
To be eligible for a return or exchange, items must be:
- In the same condition you received them
- Unworn and unused
- With original tags attached and in original packaging, when applicable

We may ask for proof of purchase or your order information. Please contact us before sending anything back — returns sent without prior approval may not be accepted.

Non-Returnable Items
Most of what we carry — jewelry, watches, boots, denim, shirts, jackets, and other western wear — can be returned or exchanged under this policy as long as it meets the eligibility requirements above.

Some items may not be eligible for return or exchange, such as:
- Clearance items and items marked as Final Sale at the time of purchase
- Items that have been personalized, custom-made, or altered at your request
- Items that can't be resold for hygiene reasons once worn or removed from their packaging

If you're not sure whether an item can be returned or exchanged, please ask us before you buy — we're happy to help.

Damaged, Defective, or Incorrect Orders
Please check your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us as soon as possible with your order number, a short description of the issue, and photos if applicable. We'll review it and work with you on a solution.

In these cases, you won't be responsible for return shipping, and your original shipping charges are eligible for a refund.

Refunds
Refunds apply to online orders only. Once we receive and inspect your return, we'll let you know whether your refund has been approved.

Approved refunds are issued to your original payment method. Please keep in mind that your bank or payment provider may take additional time to process and post the refund after we issue it.

Original shipping charges are not refundable unless your order arrived damaged, defective, or incorrect.

Exchanges
The easiest way to exchange an item for a different size or style is to contact us. We'll help you arrange it. Replacement sizes and styles depend on what we have in stock.

Return Shipping
For online orders, you're responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect. Once your return is approved, we'll send you instructions. We recommend using a trackable shipping method so you can follow your package.

In-Store Purchases
Purchases made in our store are not eligible for refunds, but they can be exchanged. Eligible items may be exchanged within 14 days of the date of purchase, as long as they meet the eligibility requirements above.

Proof of purchase (such as your receipt) is required for all in-store exchanges. Replacement sizes and styles depend on what we have in stock.

To make an exchange, bring the item and your receipt to us at 2404 McCall Ave, Selma, CA 93662. You're also welcome to call ahead to check whether the size or style you want is available.

How to Start a Return
For online orders:
1. Contact us within 14 days of receiving your order.
2. Share your order number, the item(s) you'd like to return, and the reason. For damaged, defective, or incorrect items, include photos if applicable.
3. Wait for our approval and return instructions before sending anything back.
4. Once we receive and inspect your return, we'll let you know whether your refund is approved.

For in-store purchases, bring the item and your receipt to our store within 14 days of purchase to arrange an exchange.

Phone: (559) 896-7425
Email: herrera8985@sbcglobal.net
Visit us: Joyeria Herreras, 2404 McCall Ave, Selma, CA 93662

Thank you for shopping with Joyeria Herreras!